What is the commission rate?
0% for 3-6 months. After that a slight increase of 2%. The charges rate will be varied.
How do I sign up?
Can I register multiple accounts in HEYSHOP?
You can only register as one account, using one number and one device
Where is the location of Lalamove delivery?
Lalamove is currently only available in Klang Valley, Johor and Penang
Does HEYSHOP cover the whole Malaysia?
Yes, HEYSHOP covers nationwide including Sabah, Sarawak and Labuan
What are the items/products I can sell in HEYSHOP?
Everything except alcohol (unless approved by HEYSHOP), Animal and wildlife products, Firearms, Tabacco, Prohibited food, sexually explicit content, Narcotics, Services, Drugs, Stocks and Stolen goods.
What are the delivery methods?
There are two (2) methods:
  • Using bike and car with our delivery partner which is Lalamove
  • Self-pickup depending on agreement between seller and buyer
Can I do postage?
Yes, you may. For the postage, it is manually done by the seller. Seller will have to get the airway bill from the courier and manually key in the HEYSHOP System. Seller also have the options to select any preferred courier service and able to select more than 1
What about delivery for Sabah, Sarawak and Labuan since there is no Lalamove delivery there?
For now, only self-pickup, COD or postage for Sabah, Sarawak and Labuan.
Do I need an SSM account to join HEYSHOP?
No, you don’t. At this moment we do not require any documents such as SSM and so on. However, we require you to submit your seller IC as part of our registration process.
Can I give any discounts to my customers?
Yes, any discounts will be set by the sellers itself and borne by them. However, discounts or promos initiated by HEYHO, will be borne by us.
Can I use my own packaging?
It is compulsory for HEYSHOP merchants to purchase HEYHO and Jovian paperbag as our identity branding to the public
What is the duration of the seller to ship out the parcel or products?
It is compulsory for HEYSHOP merchants to purchase HEYHO and Jovian paperbag as our identity branding to the public
How do I get my payment?
You have to link your personal/business account in HEYSHOP
How long will I take to receive my payment?
After payout is initiated, it will take approximately 1-3 working days or later depending on respective bank.
Can I close my shop?
You may click offline if you are not available to open your shop